Member Support
Need information or have a question? We’re here to help. Visit the 24/7 Member Portal or call us using the Customer Service phone number on the back of your member ID card. Don’t have your ID card handy? Choose from the following options:
Individuals & Family Plan Members
Information and support for Marketplace insurance plans
Visit the 24/7 Member Portal
Send a Secured Message in Member Portal
1-844-633-5325 (7 a.m. to 7 p.m. Central Time, Monday-Friday)
Note: If you purchased your plan directly through Scott and White Health Plan (off-exchange), please call 1-800-321-7947.
TTY: 711
Fax: 1-254-298-3385
Employer Group Plan Members
Information and support for Employer Group insurance plans
Visit the 24/7 Member Portal
Send a Secured Message in Member Portal
1-800-321-7947 (7 a.m. to 7 p.m. Central Time, Monday-Friday)
TTY: 711
Fax: 1-254-298-3385
BSW SeniorCare Advantage Medicare Members
Information and support for Medicare Advantage plans
Visit the 24/7 Member Portal
Send a Secured Message in Member Portal
1-866-334-3141 (7 a.m. to 8 p.m. Central Time, daily)
TTY: 711
RightCare Members
Information and support for the STAR Medicaid Plan
Visit the 24/7 Member Portal
1-855-897-4448 (8 a.m. to 5 p.m. Central Time, Monday-Friday [except for state-approved holidays])
TTY: 711