Claims Department Overview

A centralized department located at the Scott & White Health Plan headquarters in Temple, TX performs all claims processing functions. The claims department performs functions related to claim processing, subrogation, coordination of benefits; claims adjustments, provider appeals, and customer service functions related to claims payment issues.

All questions related to claims issues, including claims submissions, payments, denials, and adjustments should be directed to the Health Plan at 1-800-321-7947 or 254-298-3000.

Please ask for the claims department when calling. Our goal is to provide you with the best customer service possible.

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