Prescription Information

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Refills

New Prescriptions

Transfer Prescriptions

Mail Order Prescriptions

Refills may be obtained at any Health Plan or participating network pharmacy; however, refills for maintenance quantities may only be obtained at a Scott & White Health Plan Pharmacy. To request a refill you can call the pharmacy or request refill(s) from a Scott & White Health Plan Pharmacy on line.

To view a list of other participating pharmacies, see Find a Provider.

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New Prescription(s)

For prescriptions received during evening or weekend hours that must be started immediately, please call the appropropriate network pharmacy or Scott & White Health Plan Pharmacy emergency number for instructions. (See pharmacy listings)

To view a list of other participating pharmacies, see Find a Provider.

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Transfer Prescription(s)

Call the pharmacy and give the prescription label information to the staff, or take your label to a Scott & White Health Plan Pharmacy or participating network pharmacy of your choice. They will complete the transfer for you. Please allow 24 hours for transfer prescriptions.

To view a list of other participating pharmacies, see Find a Provider.

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Mail Order

For mail order service:

Complete and send in the refill order form  (with check or credit card payment) given to you by your participating network pharmacy to:

Scott & White Express Home Prescription Services

P.O. Box 3690

Temple, TX 76505

• The prescription will be mailed postage-paid to you upon receipt of the check or credit card information.
• or call 1-800-707-3477 to request a transfer of your prescription or use our on-line prescription refill form. Please allow 5-7 working days for mail delivery.
• In addition to using mail order you may also obtain a 90 day supply of approved maintenance medication at any of the Scott & White Health Plan Pharmacies
• Up to a 90-day supply per prescription or refill for one maintenance copayment.
• Oral contraceptives up to a 90-day supply for three retail copayments.
• A 90-day supply of insulin for one maintenance copayment and the supply of necessary disposable syringes for the insulin supply for one copayment.

Copayment

Generic	$10
Preferred	$40
Non-Preferred Formulary	Lesser of $100 or 50%

To view a list of other participating pharmacies, see Find a Provider.

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