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Basic Disease/Condition Guidance

Scott & White Health Plan members are eligible for VitalCare basic disease/condition guidance programs if they meet the criteria for each specific program. Eligible members automatically receive program information in the mail. If a member needs additional information or would like to "opt out" of any program, they may call:

  • Estella at the Scott & White Health Plan Quality Improvement Division toll free at 1-800-321-7947 ext. 20-3074 or local Temple phone number (254) 298-3074, or
  • Frances (Se Habla Espanol) at 1-800-321-7947 ext. 20-3516 or local Temple phone number ( 254) 298-3516.

Scott & White Health Plan has the following basic disease management programs available for Health Plan members at no cost.

All programs above include the following INTERNET components:

VitalCare Lifestyle Management Programs

A variety of lifestyle management programs are available by going to the Basic Wellness and Disease Management page. Disease Management Program participants are invited to take a Health Risk Appraisal (VitalCare Succeed®) which results in tailored and targeted information and tools regarding lifestyle management.

The VitalCare CareTM for Your Health module is tailored to help manage long-term health issues including:

  • How to manage common symptoms
  • Establishing a routine for better medication management
  • Sticking with your treatment plan
  • Coping with daily challenges and disruptions
  • Strategies for helping you deal with stress and worry
  • Practical tips for getting a good night's sleep
  • Getting the support you need from family and friends
  • Learning how to talk with your doctor to get the answers you need
  • Understanding how your pharmacist can become a key part of your treatment team

For information on this and other modules available including how to access, go to the VitalCare Lifestyle Management Programs and Incentives page.

Members who do not have access to the internet can arrange to obtain a paper version of these programs by calling Scott & White Health Plan Quality Improvement Division toll free at 1-800-321-7947 ext. 3416 or local Temple phone number (254) 298-3416.