Customer Service Available 24/7!
We are going the extra mile to make sure you get the service you deserve!
Scott & White Health Plan Customer Service has extended its hours and is now available 24/7. Call 800-321-7947 (or local 254-298-3000) any time day or night to speak to an advocate.
We also offer other valuable services to our members 24/7 including:
- Nurse Advice Line - 877-505-7947 - call anytime you need medical advice
- Health Coaches - 877-505-7947 - call anytime you need information on a health issue
- Dialog Center - www.swhp.org- includes shared decision making, e-mail a health coach, interactive tools
- MyBenefits - www.swhp.org - check on your claims and benefits
So pick up the phone or visit the website - when it is convenient for you!