If you are enrolled in a Scott & White Health Plan and Insurance Company plan and are ill or injured, you can contact the VitalCare nurse advice line at 1-877-505-7947. The nurse advice line is staffed 24 hours a day, every day of the year. Our nurses can give you information about how to take care of yourself at home or can help determine if an appointment, an urgent care visit or an emergency room visit is most appropriate for your symptoms.