Complex Care Guidance Program
What is the SWHP Complex Care Guidance Program?
Scott & White Health Plan Complex Care Guidance is a program for Members who have chronic conditions or complex care needs. A nurse case manager will work with Members, families and the physician to create a plan to meet the Member's ongoing complex care needs.
Case Managers advocate for Members. They assist them with setting goals and a personal plan to improve their health. They also can assist with arrangements for necessary services. Case Managers answer questions and provide education to help Members to have a better understanding of their condition and plan of care.
The purpose of the program is to help Members get the best possible results and the greatest value from their health plan. Participation is voluntary. There is no additional cost to Members for this program.
For more information, please request a screening to see if Complex Care Guidance is the right program for your needs.