While SWHP strongly encourages electronic filing, we do accept paper claims. In order to provide the best service to you, we ask that you follow these guidelines when billing paper claim forms.
PLEASE NOTE: ALL PAPER CLAIMS OR CLAIMS RELATED CORRESPONDENCE SHOULD BE SENT TO THE FOLLOWING ADDRESS:
Scott & White Health Plan
P.O. Box 21800
Eagan, MN 55121-0800
Failure to use the name Scott and White Health Plan will cause a delay in claim receipt and processing. NOTE: Electronic claims process has NOT changed
Claim Receipt Date
The paper received date is the date the claim is received in the SWHP claims mailroom. Claims received after 2pm will be considered received the next business day.
Imaging
SWHP uses an imaging system for claims entry and maintenance. To ensure timely claims imaging please be sure claims are free of defect, as they will not image well. Issues that will cause problems with imaging include, but are not limited to the following:
These claims will be rejected and returned to the provider.
SWHP expects providers to follow TDI requirements, in addition to SWHP requirements for filing claims. Claims that are submitted without the required information will be returned to the provider.
Required Fields
For your convenience we have listed the required fields for both CMS-1500 and UB-04 claim forms. Please note that these requirements apply to Paper and Electronic claim submission. Claims billed without TDI Required information or SWHP Requested Information is subject to rejection and or denial. Rejected claims are considered never received, and must be corrected and resubmitted within the SWHP Claims filing deadline for reconsideration.
Field Number |
Field Name |
Requirement |
Instructions |
|
1a. |
Insured's ID Number |
TDI Requirement |
Enter the Identification number found on the insured's SWHP ID card. (Must be valid SWHP 11-digit member ID) |
|
2 |
Patient's Name |
TDI Requirement |
Enter patient's Last name, First name, Middle initial, patient generation, (i.e., Jr., Sr.), if applicable. |
|
3 |
Patient's Birth Date/ Sex |
TDI Requirement |
Enter patient's date of birth using an eight-digit date format (MM/DD/CCYY). Enter "X" in appropriate box to indicate patient's sex. |
|
4 |
Insured's Name |
TDI Requirement |
Enter insured's Last name, First name, Middle initial, patient generation, (i.e., Jr., Sr.), if applicable. |
|
5 |
Patient's Address/ Telephone Number |
TDI Requirement |
Enter patient's permanent mailing address and telephone number. Street, City, State, Zip Code. |
|
17 |
Name of Referring Provider or Other Source |
Not Required |
Enter name (First, MI, Last name) and credentials of referring, ordering or supervising provider. |
|
17b |
NPI |
Conditional - Required if there is a physician listed in field 17. |
Enter the 10-digit NPI number of the referring, ordering or supervising provider. |
|
21 (1-4) |
Diagnosis or Nature of Illness or Injury |
TDI Requirement |
Enter the ICD-9-CM Codes. The primary diagnosis should be first, followed by other diagnoses. Enter up to 4 ICD-9-CM Codes. |
|
24a |
Date (s) of Service: From and To |
TDI Requirement |
Enter the dates of service using an eight-digit date format MM/DD/CCYY). |
|
24b |
Place of service |
TDI Requirement |
Enter the appropriate 2 digit Place of Service code. (must be valid industry standard codes) |
|
24d |
Procedures, Services or Supplies |
TDI Requirement |
Enter the CPT or HCPCS code for the procedures, service or suppliers and enter a modifier, if applicable. (must be valid industry standard codes) |
|
24e |
Diagnosis Code (pointer) |
TDI Requirement |
Enter one ICD-9-CM diagnosis code for each procedure performed. Enter only one code per line of service. (must be valid industry standard codes) |
|
24f |
Charges |
TDI Requirement |
Enter charge for each line of service. (This should be original charge not the balance due or patient liability. Do not include discounts) |
|
24g |
Days or Units |
TDI Requirement |
Enter the number of days or units |
|
24j |
Rendering Provider NPI |
SWHP requirement |
Enter performing provider 10-digit NPI number. |
|
25 |
Federal Tax ID Number |
TDI Requirement |
Enter the provider of service's Federal Tax ID number. Place an "X" in the appropriate box or SSN or EIN. |
|
28 |
Total Charge |
TDI Requirement |
Enter total charges. This should total all charges in 24f. |
|
31 |
Signature of Physician or Supplier |
TDI Requirement |
The claim must be signed by the physician/supplier or an authorized representative. The form must also be dated using an eight-digit date format (MM/DD/CCYY). |
|
32 |
Service Facility Location |
SWHP Requested |
Enter location where services were rendered. According to Texas state law, this field is required if the services were performed somewhere other than the patient's home. |
|
33 |
Billing Provider Information and Phone number |
TDI Requirement |
Enter provider's or supplier's information that is requesting to be paid for services rendered. |
|
33a |
NPI Number |
TDI Requirement |
Enter the 10-digit NPI number of the billing provider |
Reminder: The requirements apply to paper and electronic claim submission.
Claims billed without the TDI Required fields or the SWHP Requested fields are subject to rejection and or denial. Claims that are rejected are considered never received, and must be submitted within the SWHP Claim filing deadline for reconsideration.
Field Number |
Field Name |
Requirement |
Instructions |
|
1 |
Billing Provider Name Address, and Telephone Number |
TDI Requirement |
Enter the billing name, street address, city, state, zip code and telephone number of the billing provider submitting the claim. Note: this should be the facility address |
|
2 |
Pay To Name and Address |
Conditional - Required if applicable |
Enter the name, street address, city, state, and zip code where the provider submitting the claims intends payment to be sent. Note: This is required when information is different from the billing provider's information in form locator 1. |
|
3a |
Patient Control Number |
TDI Requirement |
Enter the patient's unique alphanumeric control number assigned to the patient by the provider |
|
4 |
Type of Bill |
TDI Requirement |
Enter the appropriate code that indicates the specific type of bill such as inpatient, outpatient, late charges, etc. (This code will be used to determine place of service) |
|
5 |
Federal Tax ID Number |
TDI Requirement |
Enter the provider's Federal Tax Identification number. |
|
6 |
Statement Covers Period (From /Through) |
TDI Requirement |
Enter the beginning and ending service dates of the period included on the bill using a six-digit date format (MMDDYY). For example: 010107. |
|
8b |
Patient Name |
SWHP Requirement |
Enter the patient's last name, first name and middle initial. |
|
9 |
Patient Address |
TDI Requirement |
Enter the patient's complete mailing address (fields 9a - 9e), including street address (9a), city (9b), state (9c), zip code (9d) and country code (9e), if applicable to the claim. |
|
10 |
Patient's Birth Date |
TDI Requirement |
Enter the patient's date of birth using an eight-digit date format (MMDDYYYY). For example: 01281970. |
|
17 |
Patient's Discharge Status |
TDI Requirement |
Enter the appropriate two-digit code indicating the patient's discharge status. Note: Required on all inpatient, observation, or emergency room care claims |
|
18 - 28 |
Condition Codes |
Conditional - Required if applicable |
Enter the appropriate two-digit condition code or codes if applicable to the patient's condition. |
|
42 |
Revenue Code |
TDI Requirement |
Enter the applicable Revenue Code for the services rendered. (must be valid industry standard codes) |
|
43 |
Revenue Code Description |
TDI Requirement |
Enter the standard abbreviated description of the related revenue code categories included on this bill. |
|
44 |
HCPCS/Rates/HIPPS Code |
Conditional - Required for outpatient claims |
Enter the applicable HCPCS (CPT)/HIPPS rate code for the service line item if the claim was for ancillary outpatient services and accommodation rates. Also report HCPCS modifiers when a modifier clarifies or improves the reporting accuracy. (must be valid industry standard codes) |
|
45.
|
Service Date (MMDDYY) |
Required for outpatient claims
|
Enter the applicable six-digit format (MMDDYY) for the service line item if the claim was for outpatient services, SNF\PPS assessment date, or needed to report the creation date for line 23. (Note: Line 23 - Creation Date is Required for all claims.) |
|
46 |
Service Units |
TDI Requirement |
Enter the number of units provided for the service line item. (Units must be ≥ 1) |
|
47 |
Total Charges |
TDI Requirement |
Enter the total charges using Revenue Code 0001. Total charges include both covered and non-covered services. (Total must equal sum of all service lines) |
|
48 |
Non-Covered Charges |
Conditional - Required if applicable |
Enter any non-covered charges as it pertains to related Revenue Code. |
|
56 |
National Provider Identifier (NPI) |
TDI Requirement |
Enter the billing provider's 10-digit NPI number. |
|
60 |
Insured's Unique Identifier (Insured's ID) |
SWHP Requirement
|
Enter the insured's identification number (60a). If applicable, enter the other insured's identification number when other payers are known to be involved (60b and 60c). (Must be valid SWHP 11-digit member ID) |
|
67 |
Principal Diagnosis Code and Present on Admission Indicator |
TDI Requirement |
Enter the principal diagnosis code for the patient's condition. |
|
67a - 67q |
Other Diagnosis Codes |
Conditional - Required if applicable. |
Enter additional diagnosis codes if more than one diagnosis code applies to claim. |
|
69 |
Admitting Diagnosis Code |
TDI Requirement |
Enter the diagnosis code for the patient's condition upon an inpatient admission. |
|
71 |
Prospective Payment System Code (PPS) |
SWHP - Requirement where applicable |
Enter the DRG based on software for inpatient claims when required under contract grouper with a payer. |
|
74 |
Principal Procedure Code and Date (MMDDYY) |
Conditional - Required if applicable |
Enter the principal procedure code and date using a six-digit format (MMDDYY) if the patient has undergone an inpatient procedure. Note: Required on inpatient claims. |
|
74a - e |
Other Procedure Codes and Dates (MMDDYY) |
Conditional - Required if applicable |
Enter the other procedure codes and dates using a six-digit format (MMDDYY) if the patient has undergone additional inpatient procedure. Note: Required on inpatient claims. |
|
76 |
Attending Provider Name and Identifiers |
TDI Requirement |
Enter the attending provider's 10-digit NPI number and last name and first name. Enter secondary identifier qualifiers and numbers as needed. *Situational: Not required for non-scheduled transportation claims. |
|
77 |
Operating Name and Identifiers |
Conditional |
Enter the operating provider's 10-digit NPI number, Identification qualifier, Identification number, last name and first name. Enter secondary identifier qualifiers and numbers as needed. |
|
78 - 79 |
Other Provider Names and Identifiers |
Conditional |
Enter any other provider's 10-digit NPI number, Identification qualifier, Identification number, last name and first name. Enter secondary identifier qualifiers and numbers as needed. |